SONNENTOR deliveries
We take good care of your package.
Your package is in the best hands! Our colleague Eva and her team look for the products you have ordered in our fragrant herb halls and pack each of them by hand in our shipping boxes - very individually and personally.
On average, ten hard-working colleagues in Sprögnitz make sure that your order arrives well packaged and safely. The signature on the package tells you who put it together for you. That's where the joy grows!
We deliver as environmentally friendly as possible.
Our longtime partner for shipping is the Austrian Post. It guarantees that deliveries within Austria are CO2-neutral.
In our house, too, we do everything we can to keep our ecological footprint as small as possible: At SONNENTOR, we operate in a CO2-neutral manner and use recyclable and compostable packaging.
According to the principle "as large as necessary, as small as possible", we match the shipping packages to the products ordered as best as possible - this way we can avoid unnecessary waste and transport volume. We use recycled cardboard as filling material - for this we shred packaging that we accumulate in-house. We also use paper to protect sensitive items such as glass or ceramics.
We will deliver fast.
On average, you can hold your parcel in your hands 1-6 working days after ordering if it is delivered to Austria or Germany. The quick and reliable delivery of our packages is also reflected in our positive reviews at Trusted Shops.
Please make sure that you send your order in time to receive it before Christmas!
- Austria: Order until 17th December 2024
- Germany: Order until 16th December 2024
- Rest of Europe: Order until 13th December 2024
For later orders, we cannot promise delivery before 24th December. However, we strive to ship all orders as quickly as possible.
Delivery times:
Countries with 1-6 business days delivery time:
Austria and Germany
Countries with 2-6 business days delivery time:
EU (see below for exceptions), Switzerland, Liechtenstein, San Marino
Countries with 3-8 business days delivery time:
Belgium, Bulgaria, Denmark, Estonia, Finland, Greece, Latvia, Lithuania, Luxembourg, Malta, Portugal, Sweden
Countries with 8-21 business days delivery time:
Cyprus, Iceland, Ireland, Norway, United Kingdom
All other countries: The delivery time is dependent on the local postal service (approx. 8-21 business days).
PLEASE NOTE!
Due to the current situation, delivery times may be longer in some countries (Finland).
Information on the calculation of the delivery date
In the case of payment in advance, the deadline for delivery begins on the day after the payment order is issued to the transferring bank or, in the case of other payment methods, on the day after the conclusion of the contract and ends with the expiry of the last day of the deadline.
If the last day of the deadline falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.
We deliver worldwide.
We deliver our SONNENTOR products worldwide. Depending on the country of delivery, we do not charge shipping costs for orders above a certain order value (value of goods).
Here are the shipping costs to your country:
| Country | Shipping | Free shipping from |
|---|---|---|
| Austria | EUR 6,50 | EUR 39 order value |
| Germany | EUR 8,90 | EUR 39 order value |
| EU-Zone 2 | Shipping | Free shipping from |
| Belgium | EUR 20,- | EUR 120 order value |
| Croatia | EUR 14,- | EUR 120 order value |
| Czech Republic | EUR 14,- | EUR 120 order value |
| Hungary | EUR 14,- | EUR 120 order value |
| Italy | EUR 14,- | EUR 80 order value |
| Luxembourg | EUR 14,- | EUR 80 order value |
| Netherlands | EUR 14,- | EUR 80 order value |
| Slovakia | EUR 14,- | EUR 120 order value |
| Slovenia | EUR 14,- | EUR 120 order value |
| EU-Zones 3 and 4 | Shipping | Free shipping from |
| Bulgaria | EUR 27,- | EUR 150 order value |
| Cyprus | EUR 27,- | - |
| Denmark | EUR 20,- | EUR 120 order value |
| Estonia | EUR 27,- | EUR 150 order value |
| Finland | EUR 20,- | EUR 120 order value |
| France | EUR 20,- | EUR 120 order value |
| Greece | EUR 27,- | EUR 150 order value |
| Ireland | EUR 27,- | EUR 150 order value |
| Latvia | EUR 27,- | EUR 150 order value |
| Lithuania | EUR 27,- | EUR 150 order value |
| Malta | EUR 27,- | EUR 150 order value |
| Poland | EUR 20,- | EUR 120 order value |
| Portugal | EUR 27,- | EUR 150 order value |
| Romania | EUR 27,- | EUR 150 order value |
| Sweden | EUR 20,- | EUR 100 order value |
| Spain | EUR 27,- | EUR 150 order value |
Prices in EURO, incl. VAT.
| Countries with minimum order value | Shipping | Minimum order value |
| United Kingdom | - | EUR 200 order value |
| Other (non-EU) countries | Shipping | Free shipping from |
| Iceland | EUR 25,- (excl. VAT) | EUR 150 order value |
| Liechtenstein | EUR 25,- (excl. VAT) | EUR 150 order value |
| Norway | EUR 20,- (excl. VAT) | - |
| San Marino | EUR 25,- (excl. VAT) | EUR 150 order value |
| Switzerland | EUR 20,- (excl. VAT) | EUR 90 order value |
| all other countries | are determined individually | - |
In case of further questions, please contact webshop@sonnentor.at.
In the case of deliveries to countries outside the European Union, additional costs may arise for which we are not responsible and which you must bear. These include, for example, costs for money transfer by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). For more information, have a look at https://ec.europa.eu/taxation_customs/business/calculation-customs-duties_en
and for import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland http://xtares.admin.ch/tares/login/loginFormFiller.do.