If you are registered as a user, we recommend that you log in right at the start.

It is also important to notice at which step of the shopping cart the problem occurs.

Shopping cart
Please make sure that you actually put products in the shopping cart. If you are sure that you have put items in the shopping cart, but they are not displayed, please press the F5 key on your keyboard - this will update the page.

Step 1: registration
If you were already signed in, this step will be skipped.
Otherwise you will be asked to log in now. You can order as a guest or you can become a registered user. Find out about the advantages of registering!

If you have already logged in as a registered user and nothing happens after clicking on "Proceed to Checkout" or you only get to a white page, please check the address settings in your customer account:

 
A default address needs to be stated here:

 
If you cannot find an address with the addition "(Standard)" in your address overview, please click on "Set as standard address" for the desired address. You should then continue through the ordering process.

Step 2: delivery address
If you click on "proceed to payment method" on this page, but you do not get to the next page, please check whether you have accepted our terms and conditions and the cancellation policy.

Step 3: payment method
Here you just select the payment method you want and click "Next". If you do not get to the next page (step 4) at this point, please contact webshop@sonnentor.at. Please describe in your email as precisely as possible

• at which step the problem occurred
• what exactly happens when you click on "Next"
• which browser you are using (if possible also specify the browser version)
• which device you are using (PC / laptop, tablet, smartphone)

Alternatively, you can try choosing a different payment method.

Step 4: check your order
The next step depends on the payment method you selected in the previous step. With the payment methods credit card, instant transfer and PayPal, you will be redirected to a page for entering payment data. If that doesn't happen, you can try the following:

• Please accept cookies on our website (cookie banner at the bottom of the website).
• Try to send your order in a different browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Microsoft Internet Explorer etc.). It is quite possible that privacy settings or add-ons cause problems with a particular browser.

If you still cannot complete your order, have a look at our FAQ on the individual payment methods. Possible problems that can occur with individual payment methods are described here and solutions are suggested.

Alternatively, you can also switch to a different payment method at this point - just click the "back" button and choose another payment method.

If, despite all your efforts, you cannot order successfully, please contact webshop@sonnentor.at and we will find a solution for you!

Is it your first time in our online shop? We recommend you register first. This has the following advantage: If you are logged in on our site, your shopping cart and wish list will be saved in your account - even if you complete your order on a different day. Your stored address will also be saved and will be suggested to you the next time you shop. This will save you a lot of time.

Then you fill your shopping cart with the products of your choice. When you have everything, you can open your shopping cart using the shopping cart symbol at the top right corner:

The button "Proceed to Checkout" leads you directly to the complete view of your shopping cart. Then you just need to go through the individual steps:

In this case, you would skip the registration if you have already logged in beforehand. Your delivery address will be suggested to you (based on the entries you made in the registration form).

When it comes to the payment method, you can choose between different options - depending on the country and the order amount. >> Overview of payment methods

By clicking on “Buy now” in step 5, a new window for entering payment data may open (depending on the selected payment method).

Would you like to know whether the order was successful?

As a registered user, you can check the status of your order at any time in your SONNENTOR customer account under "My orders":

Please select a particular order. You can find the information right below the address under "Order Status". As soon as your order has been shipped, you will also find the tracking URL here to track your package.

As a guest customer, you will receive a separate email from our shipping partner (including tracking URL) as soon as the package has left our house.

Please take a look at our information on the individual payment methods.

If your order was successfully completed, your payment was successful. You can read here how you can tell that this is the case.

If your order was not successful, you can switch to another device or another browser and try the payment again. 

If you use WLAN, try to switch to mobile internet.

Sometimes the settings of the devices or the browsers can cause problems in the payment section. We have also experienced problems because of safety settings in WLAN networks or the settings virus protections on mobile devices. 

If the problem cannot be solved, please try another payment method. If you still cannot complete your payment, please contact us (webshop@sonnentor.at, +43 2875 7256).

Please take a look at our information on the individual payment methods.

If your order was successfully completed, your payment was successful. You can read here how you can tell that this is the case.

If your order was not successful, you can switch to another device or another browser and try the payment again. 

If you use WLAN, try to switch to mobile internet.

Sometimes the settings of the devices or the browsers can cause problems in the payment section. We have also experienced problems because of safety settings in WLAN networks or the settings virus protections on mobile devices. 

If the problem cannot be solved, please try another payment method. If you still cannot complete your payment, please contact us (webshop@sonnentor.at, +43 2875 7256).

Please take a look at our information on the individual payment methods.

If your order was successfully completed, your payment was successful. You can read here how you can tell that this is the case.

If your order was not successful, you can switch to another device or another browser and try the payment again. 

If you use WLAN, try to switch to mobile internet.

Sometimes the settings of the devices or the browsers can cause problems in the payment section. We have also experienced problems because of safety settings in WLAN networks or the settings virus protections on mobile devices. 

If the problem cannot be solved, please try another payment method. If you still cannot complete your payment, please contact us (webshop@sonnentor.at, +43 2875 7256).

As a registered user, you can change your email address yourself after you have logged in:

Please go to the settings and then to "change data". Future orders will then be sent to your correct e-mail address.

If you have not received relevant information about orders that have already been placed due to the wrong e-mail address, please contact us at +43 2875 7256 or by e-mail at webshop@sonnentor.at.

If no fixed shipping costs are set for the country to which your parcel should be sent, they will be determined individually after the order is placed.

Please proceed as follows:

• First, put all the desired items into the shopping cart and submit your order with the payment method prepayment.
• We can then determine the gross weight *) of the shipment and thus calculate the shipping costs.
• You will be notified of these by email.

If the shipping costs are too high for you, you can of course change or cancel your order afterwards!

*) Gross weight means: Products including shipping carton, filling material, packaging material, etc.

If you have registered as a user on our website, you can change your password at any time in the settings.

First click on the user symbol and then on Settings.

There you will find the button "Change password".

We have had our own line of essential oils for use in the kitchen since 2020: our essential spice oils.

You will find precise application instructions and tips on each bottle. Each bottle also come with a pipette, so that an exact dosage is possible. Every batch of oils in this line is sensory checked in our quality department.

You can find valuable tips on cooking with essential oils on our website.

In general, when flavoring food and drinks, you should always pay close attention to the correct application.

Essential oils are only suitable for cooking if the plants where the oil has been derived from is suitable for use in the kitchen. Due to the high concentration of the substances, essential oils must never be used pure and must be diluted.

Essential oils do not contain fat and are not water-soluble, which is why they must always be emulsified with a carrier before being used in watery substances. Suitable carriers are fats and oils such as sunflower or olive oil, but also cream, egg yolks, butter, sour cream (full fat), mustard, vinegar, honey, sugar, salt, mayonnaise and alcohol.
Further suitable carriers are syrups (maple syrup, agave syrup, date syrup), malt and molasses, soy sauce, or lemon juice.

Application tips:

• Drip the required essential oil into food that contains an emulsifier.
• Oils are volatile substances, therefore only add them to hot dishes shortly before serving.
• Use a slightly higher dosage when baking so that the taste is retained until the end of the baking process.

At SONNENTOR we use Ceylon cinnamon from Sri Lanka, Madagascar and Tanzania. Our products are natural products and the different batches are subject to natural fluctuations and environmental influences, which means we sometimes use goods from different origins.

A regulation states that the designation “Ceylon” is a protected geographical indication and a protected designation of origin. If cinnamon is advertised as “Ceylon”, it must legally come from Sri Lanka.
Due to a new legal regulation (EU Implementing Regulation 2022/144 of February 2, 2022), we can no longer differentiate between cinnamon Ceylon and cinnamon cassia when advertising our ingredients.
Unfortunately, we were forced to delete the addition “Ceylon” at the expense of consumer clarity.

Basically, it should be noted that cinnamon cassia continues to be advertised under this name and cinnamon Ceylon is advertised as “cinnamon”. 
 

For sole proprietorships in Germany, the VAT number is generally issued to the private name and address. However, if you are sole trader and would like to register the company and the business premises so that SONNENTOR (and other EU suppliers) can issue the invoice accordingly, there is the option of registering a euro address with the Federal Central Tax Office. This option is also listed on the notification from the BZS about the assignment of the UID number.

The entry of the euro address must be applied for in writing to:
Federal Ministry of Finance
Saarlouis office
66738 Saarlouis
Fax: + 49 228-406-3801
Phone: +49 228 406-1222

If you have any further questions on this topic, we recommend that you take a look at the FAQ from the Federal Central Tax Office.

The SONNENTOR spice mixes have a best before date of 36 months. In this time frame, we guarantee that the product will retain its specific properties such as taste, smell and consistency if properly stored.

Exceeding the best before date does not mean that a food is no longer fit for consumption!

• Look at the spice mixes to see if you notice anything unusual.
• Smell the spices.
• Take a small amount of the spice and see if it still tastes good.

If you do not notice any abnormalities in the sensory tests (smell, appearance, taste), the spice mixture is safe to consume.

As a registered user, you can add or change your address at any time. You can find all your saved addresses in "My Addresses" as soon as you have logged in:

Please note:
If you have already sent an order with an incorrect address, the address for your order will not be automatically updated if there is a  change in your customer account after sending the order. In this case, please contact us as soon as possible - by phone at +43 2875 7256 or by e-mail at webshop@sonnentor.at.

The "Change" button is grayed out for you? Then you have registered as a corporate customer. To change the stored address of a company user, please contact webshop@sonnentor.at or call us: +43 2875 7256.

Decaffeination happens before roasting, when the coffee beans are still green. Three steps are needed to remove caffeine from the coffee bean without loss of aroma:

1) Steaming

First, the raw coffee is steamed or pre-treated with water to make the surface of the bean and the cell structure permeable for the crystalline caffeine, which is attached to the cell walls of the bean.

2) Decaffeination with a solvent

The beans are then flushed with a solvent. We use liquid carbon dioxide as a solvent for our coffee. It absorbs the caffeine from the bean. When the solvent is saturated with caffeine, it is separated from the coffee and, in a further step, freed from the absorbed caffeine. This cycle is repeated until most caffeine is removed from the coffee bean.

Carbon dioxide is harmless to health and has been subjected to intensive scientific tests. Application, degree of purity, and any residues are strictly regulated by European guidelines.

3) Drying

Finally, the wet, decaffeinated coffee is dried until it reaches the standard moisture content of green coffee and then roasted as usual. The maximum limits for the residual caffeine content are regulated by European guidelines and national regulations. In Germany, the upper limit is 0.1%. Decaffeinated coffee, therefore, has no more than 1 gram of caffeine per 1 kilogram of dried coffee. For comparison: non-decaffeinated coffee has a caffeine content of around 1.5%.

Acidity provides the specific taste of the coffee, without acid it would taste stale and bitter. Caffeic acid stimulates the stomach acid, which can irritate the stomach if consumed in large quantities.

Some acids, especially the coffee-typical chlorogenic acids (total content 4-5%), but also citric and malic acid, can be found even in unroasted beans. These acids are, however, not really noticeable in terms of taste.

SONNENTOR Coffee is made from Arabica beans that are very gently and slowly roasted. In total, about half of the green coffee's acids, especially the chlorogenic acids, are broken down and lost through roasting. Due to the degradation of carbohydrates, however, some flavor-intensive acids are added during the roasting process, especially acetic acid, but also additional citric acid and malic acid. The acidity in coffee varies between pH 4.5 to 5.0.

The Arabica variety has a much longer maturation time than other varieties and therefore has time to develop its components more slowly. Not only do these components contain less caffeine, but they also contain milder acids. Therefore, SONNENTOR coffees taste pleasanter and are gentler on the stomach.

If it says “organic”, it is “organic!

For us, “organic” is a pleasurable necessity.  

The general goal of organics is to guarantee a high degree of pollution-free food that is grown without the use of any pesticides and easily soluble commercial fertilizer (artificial fertilizer). Organic agriculture is a holistic approach that considers the following principles: minimizing the use of external energy, using natural self-regulation mechanisms, ecological balance, animal welfare, and the sustainable use of resources.

SONNENTOR is constantly monitored and was one of the first businesses in Austria to comply with the EU Organic Agriculture Regulation.

Requirements are precisely defined in the EU Organic Regulation (EC) No 2108/848. The specifications ensure that organic products can be correctly labeled and sold as organic (= organic certified) = eco). All regulations are checked at least once a year by state-approved organic inspection bodies. The inspection bodies issue, in compliance with all directives, a one-year organic certificate per holding.

SONNENTOR is inspected by the control body "Austria Bio Guarantee" which has its headquarters in Enzersfeld.

An EU-wide uniform organic logo has been marking products from 1 July 2010. The EU organic logo, which is a collective brand, is binding on all packaged organic foods. Since 2022, non-food items - such as essential organic oils - may also be labeled with the logo. 

All foods bearing the EU organic logo have been produced in accordance with the EU Organic Farming Regulation, thereby promoting consumer confidence in the origin and quality of their food and drinks.

When labeling approved organic products, the code of the organic control body must be included. The code number of our control office of Austria Bio Guarantee (ABG) is "AT-BIO-301" and consists of the following:

AT: State (Austria) where the controls take place

BIO: refers to the production - organic product

301: Reference number of the inspection body issued by the authority (the 3 stands for the federal state and the 01 corresponds with the serial number)

After completing your web shop order with your correct email address, you will receive an order confirmation by email within a few minutes. If you have not received an order confirmation from us, there are several possible causes for this.

Did you specify an incorrect or invalid email address?

Has your email been mistakenly identified as SPAM?
We regularly encounter problems with SPAM protection of web.de, freenet.de, hotmail.com, aol.de and aol.com. Please check your SPAM folder for our order confirmation.

The order was not successfully completed or transferred.
Please place your order again. Write an email to webshop@sonnentor.at to inform us that the order has been placed a second time to avoid a double delivery.

If you need any further help, please contact us at webshop@sonnentor.at.

After you have sent your order by clicking on the "Buy now" button, the following happens:

• You will receive an order confirmation by e-mail to the e-mail address you provided.
• Your Click & Collect order will be sent to the SONNENTOR store you have selected.
• The SONNENTOR staff in the selected shop will prepare your order.
• You can pick up your order in the selected period and your chosen shop.
  At pick-up you can choose a product sample on site. We have a variety of options for you - let us surprise you.

Our friendly SONNENTOR shop staff will be happy to answer any questions you may have about our products.

Our "sunny treasures" are available in the online shop, in our SONNENTOR stores and in selected organic shops and health food stores.

Online shop
Free delivery in Austria and Germany for orders over a certain amount. Get some information in our delivery costs overview.

SONNENTOR shops
Immerse all your senses in our organic world, get personal advice and discover the full range of products.

Organic shops, health food stores and pharmacies
Our organic range is carried in many organic shops, health food stores and pharmacies.

Restaurants and hotels
Our organic products are on offer in many restaurants and hotels. Discover more here! B2B

Company and school canteens, nursing homes or other business customers, please find our contact details here.