If you are registered as a user, we recommend that you log in right at the start.

It is also important to notice at which step of the shopping cart the problem occurs.

Shopping cart
Please make sure that you actually put products in the shopping cart. If you are sure that you have put items in the shopping cart, but they are not displayed, please press the F5 key on your keyboard - this will update the page.

Step 1: registration
If you were already signed in, this step will be skipped.
Otherwise you will be asked to log in now. You can order as a guest or you can become a registered user. Find out about the advantages of registering!

If you have already logged in as a registered user and nothing happens after clicking on "Proceed to Checkout" or you only get to a white page, please check the address settings in your customer account:

 
A default address needs to be stated here:

 
If you cannot find an address with the addition "(Standard)" in your address overview, please click on "Set as standard address" for the desired address. You should then continue through the ordering process.

Step 2: delivery address
If you click on "proceed to payment method" on this page, but you do not get to the next page, please check whether you have accepted our terms and conditions and the cancellation policy.

Step 3: payment method
Here you just select the payment method you want and click "Next". If you do not get to the next page (step 4) at this point, please contact webshop@sonnentor.at. Please describe in your email as precisely as possible

• at which step the problem occurred
• what exactly happens when you click on "Next"
• which browser you are using (if possible also specify the browser version)
• which device you are using (PC / laptop, tablet, smartphone)

Alternatively, you can try choosing a different payment method.

Step 4: check your order
The next step depends on the payment method you selected in the previous step. With the payment methods credit card, instant transfer and PayPal, you will be redirected to a page for entering payment data. If that doesn't happen, you can try the following:

• Please accept cookies on our website (cookie banner at the bottom of the website).
• Try to send your order in a different browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Microsoft Internet Explorer etc.). It is quite possible that privacy settings or add-ons cause problems with a particular browser.

If you still cannot complete your order, have a look at our FAQ on the individual payment methods. Possible problems that can occur with individual payment methods are described here and solutions are suggested.

Alternatively, you can also switch to a different payment method at this point - just click the "back" button and choose another payment method.

If, despite all your efforts, you cannot order successfully, please contact webshop@sonnentor.at and we will find a solution for you!

Is it your first time in our online shop? We recommend you register first. This has the following advantage: If you are logged in on our site, your shopping cart and wish list will be saved in your account - even if you complete your order on a different day. Your stored address will also be saved and will be suggested to you the next time you shop. This will save you a lot of time.

Then you fill your shopping cart with the products of your choice. When you have everything, you can open your shopping cart using the shopping cart symbol at the top right corner:

The button "Proceed to Checkout" leads you directly to the complete view of your shopping cart. Then you just need to go through the individual steps:

In this case, you would skip the registration if you have already logged in beforehand. Your delivery address will be suggested to you (based on the entries you made in the registration form).

When it comes to the payment method, you can choose between different options - depending on the country and the order amount. >> Overview of payment methods

By clicking on “Buy now” in step 5, a new window for entering payment data may open (depending on the selected payment method).

Would you like to know whether the order was successful?

No, quite the opposite! SONNENTOR syrups are made without artificial additives. They are made from the extracts of real fruits and herbs. 
Particles of the fruits in the syrup can separate from the liquid part over time. But there is a very simple solution: shake the bottle before and the fruit particles will me mixed with the liquid parts again.

Customers have the right to revoke their contract within fourteen days without giving any reason. Please contact webshop@sonnentor.at. Further details can be found in the terms and conditions.

The customer must report complaints about transport damage as follows:

• Externally visible damage must be reported to the transport company and SONNENTOR in written form immediately upon receipt of the goods.
• Damage that is not externally visible must be reported to the transport company and SONNENTOR in written form immediately after receipt of the goods, but no later than three days after receiving the goods.

As a registered user, you can check the status of your order at any time in your SONNENTOR customer account under "My orders":

Please select a particular order. You can find the information right below the address under "Order Status". As soon as your order has been shipped, you will also find the tracking URL here to track your package.

As a guest customer, you will receive a separate email from our shipping partner (including tracking URL) as soon as the package has left our house.

Please take a look at our information on the individual payment methods.

If your order was successfully completed, your payment was successful. You can read here how you can tell that this is the case.

If your order was not successful, you can switch to another device or another browser and try the payment again. 

If you use WLAN, try to switch to mobile internet.

Sometimes the settings of the devices or the browsers can cause problems in the payment section. We have also experienced problems because of safety settings in WLAN networks or the settings virus protections on mobile devices. 

If the problem cannot be solved, please try another payment method. If you still cannot complete your payment, please contact us (webshop@sonnentor.at, +43 2875 7256).

Please take a look at our information on the individual payment methods.

If your order was successfully completed, your payment was successful. You can read here how you can tell that this is the case.

If your order was not successful, you can switch to another device or another browser and try the payment again. 

If you use WLAN, try to switch to mobile internet.

Sometimes the settings of the devices or the browsers can cause problems in the payment section. We have also experienced problems because of safety settings in WLAN networks or the settings virus protections on mobile devices. 

If the problem cannot be solved, please try another payment method. If you still cannot complete your payment, please contact us (webshop@sonnentor.at, +43 2875 7256).

Please take a look at our information on the individual payment methods.

If your order was successfully completed, your payment was successful. You can read here how you can tell that this is the case.

If your order was not successful, you can switch to another device or another browser and try the payment again. 

If you use WLAN, try to switch to mobile internet.

Sometimes the settings of the devices or the browsers can cause problems in the payment section. We have also experienced problems because of safety settings in WLAN networks or the settings virus protections on mobile devices. 

If the problem cannot be solved, please try another payment method. If you still cannot complete your payment, please contact us (webshop@sonnentor.at, +43 2875 7256).

Normally, sent orders can no longer be changed. Please contact webshop@sonnentor.at to clarify your options.

You can enter your voucher code in the shopping cart:

It is important that you add your voucher code before finally submitting your order - it cannot be redeemed afterwards.

For registered customers, chosen products are saved in the shopping cart, but not reserved. We ask for your understanding that we cannot guarantee the availability of the products at a later date.

If you are not a registered user or if you have not logged in, the content of your shopping cart will be saved in the session of your browser.

In this case, please contact us as soon as possible - by phone at +43 2875 7256 or by e-mail at webshop@sonnentor.at.

If your order has already been packed or handed over to our shipping service provider, it is unfortunately no longer possible to correct your address.

As a registered user, you can change your email address yourself after you have logged in:

Please go to the settings and then to "change data". Future orders will then be sent to your correct e-mail address.

If you have not received relevant information about orders that have already been placed due to the wrong e-mail address, please contact us at +43 2875 7256 or by e-mail at webshop@sonnentor.at.

We send our invoices by e-mail.

Please check your e-mail inbox and your spam folder for our invoice e-mail. If your invoice does not appear, please contact webshop@sonnentor.at.

Please enter the e-mail address with which you registered with us under "Forgot your password" and click on "Reset password". You will then receive an email with a link that you can use to set a new password. If you cannot find this email in your inbox, please also check the spam folder.

Please note that the link only works for a short time - the password should be changed as soon as you have received the email.

If resetting the password does not work, please contact online@sonnentor.at.

Choose products in the online shop and put them in the shopping cart. Then select the option "Put your order in a gift box" in the shopping cart. For a surcharge of EUR 5, your individual selection will be packed in a gift box and provided with a personal message that you can also enter directly in the shopping cart:

If no fixed shipping costs are set for the country to which your parcel should be sent, they will be determined individually after the order is placed.

Please proceed as follows:

• First, put all the desired items into the shopping cart and submit your order with the payment method prepayment.
• We can then determine the gross weight *) of the shipment and thus calculate the shipping costs.
• You will be notified of these by email.

If the shipping costs are too high for you, you can of course change or cancel your order afterwards!

*) Gross weight means: Products including shipping carton, filling material, packaging material, etc.

Occasionally hard seeds are unfortunately a general issue with fenugreek. The fenugreek is a legume. The seeds ripen in pods and are threshed and gently dried. Upon receipt of the goods, each of our sprouting seeds is cleaned and sorted out, and their ability to germinate is checked. The germinability of seeds depends on the growth conditions of the plants. In principle it is possible that not all seeds of a sprout seed germinate, that is in the hands of mother nature. Experience has shown that the germination capacities are between 80 % and 98 %.

Most of the non-germinating seeds will swell and soften. In some cases, however, some grains can also remain hard. Since the non-swelling seeds do not differ noticeably from the germinating seeds when dry in terms of appearance, size and weight, 100 % cleaning is unfortunately not possible. We are working hard to improve cleaning.

As a food company, we are not authorized to provide information on such topics. We also do not have the necessary medical competence to be able to provide adequate information. If you are unsure, please contact your doctor, pharmacist or aromatherapist.

Have you received a voucher and don't know how much it is worth? Have you already paid with a voucher and want to know how much remaining value is left? You can easily find out the value of your voucher.

You can find all the details in our shipping costs overview.

"Trusted Shops certification is a European seal of approval awarded to online shops that meet certain quality criteria. With the combination of a Trusted Shop money-back guarantee and customer evaluation system, consumers can shop securely on the Internet." http://www.trustedshops.at/

More details on Trusted Shops.

You can find more information here: Secure shopping in the SONNENTOR online shop

Our vouchers are always the right gift whether the recipient of the present would like to shop online, come to our SONNENTOR shops, visit SONNENTOR or our organic restaurant Leibspeis'!

Find out more about the redemption options here.

You can choose between different motifs for the voucher in our web shop as well as in the SONNENTOR shops. The Print @ Home option, which you can print out yourself, is also an ideal last-minute gift.

If you have registered as a user on our website, you can change your password at any time in the settings.

First click on the user symbol and then on Settings.

There you will find the button "Change password".

You don't want to order as a private person, but on behalf of a company - e.g. for your staff kitchen or buy gifts for customers and employees?
There are two options:

• Does the company have a valid UID? You can register "As a company" and place your order. You will receive a company invoice for your order.
• Does your company not have a UID? Please select "As a private person".

Are you a wholesaler? Then you are not at the right place in our customer online shop. Please contact office@sonnentor.at.

Our vouchers are only valid for discountable products.

There are various products on which we cannot offer a discount. Please find out more about our non-discountable products.

Please also check the validity date of your voucher, the correct spelling of the voucher code and whether you want to redeem several discount vouchers at the same time (only one discount voucher can be redeemed per order).

Voucher Codes cannot be used for Click & Collect. Instead, please present your code when you pick your items at the store.

If you wish to redeem a voucher with your order, please make sure you complete the order correctly.
If you change the payment method return to our website correctly (using the buttons provided).
If the window is simply closed or you just left the page, the voucher may remain blocked for 2 days. After 2 days, the voucher will be available in full again.

You can tell if your order in the online shop was successful when:

• A "Thank you" order confirmation page is displayed (when paying by credit card, instant transfer or PayPal, this page appears after a successful transaction).
• You receive an order confirmation email a few minutes after placing your order.
• You see a summary of the order in "My Orders" (only if you are a registered user).

Our essential oils are all 100% pure essential oils, except

• Lemon balm
• Neroli
• Rose damascene
• Manuka oil

The first three are diluted with jojoba oil and manuka oil with alcohol as a carrier. This is declared accordingly on the label.

The carriers act as a superb conduit for the essence and also allow SONNENTOR to offered 10 ml units at a reasonable price.

Essential oils must be labelled either as cosmetics, as aroma oils or as fragrance oils for rooms (claims according to chemical guidelines). A combination of the various ordinances is not possible.

Our essential oils are primarily used as room fragrances and are labelled as such.

However, due to the high quality of the oils, they are also suitable for other purposes.

For external use, it is important to know that essential oils are highly concentrated plant substances. This means that the oils are particularly strong. These substances also contain allergens such as citronellol, eugenol, limonene or linalool.

Therefore, when using the oils, you have to be guided by the sensitivity of your skin and generally be careful with them.

When using it on the skin, it is advisable to mix essential oils with a carrier oil (e.g. jojoba oil).

At SONNENTOR we use Ceylon cinnamon from Sri Lanka, Madagascar and Tanzania. Our products are natural products and the different batches are subject to natural fluctuations and environmental influences, which means we sometimes use goods from different origins.

A regulation states that the designation “Ceylon” is a protected geographical indication and a protected designation of origin. If cinnamon is advertised as “Ceylon”, it must legally come from Sri Lanka.
Due to a new legal regulation (EU Implementing Regulation 2022/144 of February 2, 2022), we can no longer differentiate between cinnamon Ceylon and cinnamon cassia when advertising our ingredients.
Unfortunately, we were forced to delete the addition “Ceylon” at the expense of consumer clarity.

Basically, it should be noted that cinnamon cassia continues to be advertised under this name and cinnamon Ceylon is advertised as “cinnamon”. 
 

Essential oils are very highly concentrated, volatile liquids. That is why it is important to know how to handle them. If you adhere to the regulations, then nothing stands in the way of their use and you can enjoy a special smell and taste experience. It should also be noted that the oils are very intense in taste and effect due to their high concentration.

Caution is required for use with children. Small quantities of essential oils come from thousands of plants, so the oils are highly concentrated. They also contain allergens such as citronellol, eugenol, limonene or linalool. The proportion of menthol etc. is also higher than in the raw material.

In any case, caution is required with small children!
It is advisable that you carefully try out the tolerance if you have never used essential oils in order to rule out allergic reactions.

If you are unsure, please contact your doctor or trained aromatherapist.

Pure essential oils are never soluble in water. However, this should not be a problem with common aroma diffusers. It is best to fill in water first, then add a few drops of oil. So, the water can evaporate together with the oil.

Some foods are exempt from nutritional labeling, including herbs, spices, herbal and fruit teas.

The infusion bag teas are produced by our subsidiary in the Czech Republic and the official checks take place in this country.

Contrary to many assumptions, Greek mountain tea is not a mixture, but the name of an herb that is native to the entire Mediterranean region. The Latin name is sideritis scardica.

Hemp leaves and CBD hemp from SONNENTOR differ in their taste and in the different cannabis sativa varieties.

• Basically, the same type of plant (Cannabis sativa), but a different variety is used. In the case of CBD hemp, it is the one that is listed in the Austrian variety list or the EU variety catalog. It is the "Fedora" variety.
• CBD hemp tastes more intense, tart and resinous than hemp leaves.
• The cannabidiol (CBD) found in the cannabis plant is many times higher in our CBD hemp variety than in our hemp leaf product.

Our salt with iodine-containing algae contains 20 mg per kg of iodine. In a pack of 150 g, this corresponds to 3 mg of iodine per pack. The type of algae used is a brown alga, the variety is called Oarweed (Laminaria digitata).

The SONNENTOR spice mixes have a best before date of 36 months. In this time frame, we guarantee that the product will retain its specific properties such as taste, smell and consistency if properly stored.

Exceeding the best before date does not mean that a food is no longer fit for consumption!

• Look at the spice mixes to see if you notice anything unusual.
• Smell the spices.
• Take a small amount of the spice and see if it still tastes good.

If you do not notice any abnormalities in the sensory tests (smell, appearance, taste), the spice mixture is safe to consume.

Our head office is in Austria (European Union). For orders from private customers within the EU, VAT is included in the total price - there are no additional fees (such as customs fees), as goods can be moved within the EU.

If you have goods delivered to a country outside the EU, you are responsible for taxation, customs clearance and any other fees in the destination country. For this reason, we deliver tax-free to the relevant countries.

Since we have no influence on these costs and these vary between countries, we cannot provide any information. We recommend that you inquire at the responsible customs office.

For sole proprietorships in Germany, the VAT number is generally issued to the private name and address. However, if you are sole trader and would like to register the company and the business premises so that SONNENTOR (and other EU suppliers) can issue the invoice accordingly, there is the option of registering a euro address with the Federal Central Tax Office. This option is also listed on the notification from the BZS about the assignment of the UID number.

The entry of the euro address must be applied for in writing to:
Federal Ministry of Finance
Saarlouis office
66738 Saarlouis
Fax: + 49 228-406-3801
Phone: +49 228 406-1222

If you have any further questions on this topic, we recommend that you take a look at the FAQ from the Federal Central Tax Office.

Please make sure that you add the voucher code before submitting your order - you can find out in step 4 (check order). Please only send your order if the voucher is also shown in step 4!

If this is not the case, please go back to the shopping cart and add your code again.

Note: It is generally not possible to redeem your voucher code at a later date.

We process every order as quickly as possible and send it to our shipping department in a timely manner. Therefore, unfortunately, it is usually not possible to add any more items once you have submitted your order.

Please contact webshop@sonnentor.at to clarify your options.

Sustainability is important to us in all areas. This also means that we keep transport to a minimum. Which is why returns are an exception for us and not a selling point.

Another reason why we want to avoid returns as much as possible:
A large part of our range consists of food products that we don’t want waste or sell on to other customers. This is the only way we can guarantee the best quality – this also guarantees best product quality for you!

If you still want to return a product, you can do so within 14 days. You can find more information about your right of withdrawal here.

We have had our own line of essential oils for use in the kitchen since 2020: our essential spice oils.

You will find precise application instructions and tips on each bottle. Each bottle also come with a pipette, so that an exact dosage is possible. Every batch of oils in this line is sensory checked in our quality department.

You can find valuable tips on cooking with essential oils on our website.

In general, when flavoring food and drinks, you should always pay close attention to the correct application.

Essential oils are only suitable for cooking if the plants where the oil has been derived from is suitable for use in the kitchen. Due to the high concentration of the substances, essential oils must never be used pure and must be diluted.

Essential oils do not contain fat and are not water-soluble, which is why they must always be emulsified with a carrier before being used in watery substances. Suitable carriers are fats and oils such as sunflower or olive oil, but also cream, egg yolks, butter, sour cream (full fat), mustard, vinegar, honey, sugar, salt, mayonnaise and alcohol.
Further suitable carriers are syrups (maple syrup, agave syrup, date syrup), malt and molasses, soy sauce, or lemon juice.

Application tips:

• Drip the required essential oil into food that contains an emulsifier.
• Oils are volatile substances, therefore only add them to hot dishes shortly before serving.
• Use a slightly higher dosage when baking so that the taste is retained until the end of the baking process.

As a registered user, you can add or change your address at any time. You can find all your saved addresses in "My Addresses" as soon as you have logged in:

Please note:
If you have already sent an order with an incorrect address, the address for your order will not be automatically updated if there is a  change in your customer account after sending the order. In this case, please contact us as soon as possible - by phone at +43 2875 7256 or by e-mail at webshop@sonnentor.at.

The "Change" button is grayed out for you? Then you have registered as a corporate customer. To change the stored address of a company user, please contact webshop@sonnentor.at or call us: +43 2875 7256.

The best before date on each label provides information about the shelf life. We grant a minimum shelf life of three years for dried herbs and spices (with a residual moisture of max. 10%). If stored correctly (dry, protected from moisture, light and heat), herbs and spices can be kept for a very long time.

Decaffeination happens before roasting, when the coffee beans are still green. Three steps are needed to remove caffeine from the coffee bean without loss of aroma:

1) Steaming

First, the raw coffee is steamed or pre-treated with water to make the surface of the bean and the cell structure permeable for the crystalline caffeine, which is attached to the cell walls of the bean.

2) Decaffeination with a solvent

The beans are then flushed with a solvent. We use liquid carbon dioxide as a solvent for our coffee. It absorbs the caffeine from the bean. When the solvent is saturated with caffeine, it is separated from the coffee and, in a further step, freed from the absorbed caffeine. This cycle is repeated until most caffeine is removed from the coffee bean.

Carbon dioxide is harmless to health and has been subjected to intensive scientific tests. Application, degree of purity, and any residues are strictly regulated by European guidelines.

3) Drying

Finally, the wet, decaffeinated coffee is dried until it reaches the standard moisture content of green coffee and then roasted as usual. The maximum limits for the residual caffeine content are regulated by European guidelines and national regulations. In Germany, the upper limit is 0.1%. Decaffeinated coffee, therefore, has no more than 1 gram of caffeine per 1 kilogram of dried coffee. For comparison: non-decaffeinated coffee has a caffeine content of around 1.5%.

If it says “organic”, it is “organic!

For us, “organic” is a pleasurable necessity.  

The general goal of organics is to guarantee a high degree of pollution-free food that is grown without the use of any pesticides and easily soluble commercial fertilizer (artificial fertilizer). Organic agriculture is a holistic approach that considers the following principles: minimizing the use of external energy, using natural self-regulation mechanisms, ecological balance, animal welfare, and the sustainable use of resources.

SONNENTOR is constantly monitored and was one of the first businesses in Austria to comply with the EU Organic Agriculture Regulation.

Requirements are precisely defined in the EU Organic Regulation (EC) No 2108/848. The specifications ensure that organic products can be correctly labeled and sold as organic (= organic certified) = eco). All regulations are checked at least once a year by state-approved organic inspection bodies. The inspection bodies issue, in compliance with all directives, a one-year organic certificate per holding.

SONNENTOR is inspected by the control body "Austria Bio Guarantee" which has its headquarters in Enzersfeld.

An EU-wide uniform organic logo has been marking products from 1 July 2010. The EU organic logo, which is a collective brand, is binding on all packaged organic foods. Since 2022, non-food items - such as essential organic oils - may also be labeled with the logo. 

All foods bearing the EU organic logo have been produced in accordance with the EU Organic Farming Regulation, thereby promoting consumer confidence in the origin and quality of their food and drinks.

When labeling approved organic products, the code of the organic control body must be included. The code number of our control office of Austria Bio Guarantee (ABG) is "AT-BIO-301" and consists of the following:

AT: State (Austria) where the controls take place

BIO: refers to the production - organic product

301: Reference number of the inspection body issued by the authority (the 3 stands for the federal state and the 01 corresponds with the serial number)

Our herbs and spices come from nature. The formation of flavours is highly dependent on climatic conditions.

Depending on the weather in the year of the harvest, the smell and taste of essential oils can be different and slight variations are normal. This is in the hands of Mother Nature.

Curcumin is an intense orange-yellow, natural dye that is found in the rhizome of the turmeric plant (Curcuma longa, also called goldenseal). But curcumin is also a flavor carrier for this spice.

The curcumin content of turmeric can vary due to different origins and climatic conditions. The curcumin content of turmeric is between 3 and 4%, but can be up to 6%.

Acidity provides the specific taste of the coffee, without acid it would taste stale and bitter. Caffeic acid stimulates the stomach acid, which can irritate the stomach if consumed in large quantities.

Some acids, especially the coffee-typical chlorogenic acids (total content 4-5%), but also citric and malic acid, can be found even in unroasted beans. These acids are, however, not really noticeable in terms of taste.

SONNENTOR Coffee is made from Arabica beans that are very gently and slowly roasted. In total, about half of the green coffee's acids, especially the chlorogenic acids, are broken down and lost through roasting. Due to the degradation of carbohydrates, however, some flavor-intensive acids are added during the roasting process, especially acetic acid, but also additional citric acid and malic acid. The acidity in coffee varies between pH 4.5 to 5.0.

The Arabica variety has a much longer maturation time than other varieties and therefore has time to develop its components more slowly. Not only do these components contain less caffeine, but they also contain milder acids. Therefore, SONNENTOR coffees taste pleasanter and are gentler on the stomach.

Good things take time. This ageless wisdom is also the foundation of our quality guidelines.

Nature’s flavours don’t need any artificial help. Neither dyes and artificial flavour additives nor preservatives cloud the SONNENTOR flavours. Healthy soils, the sensitive handling of nature and the experience gained over the years make the SONNENTOR products natural and unmodified foods.

SONNENTOR Herbs & spices are carefully harvested by our organic farmers on certain days of the year. They are gently dried below 40 degrees Celsius and carefully hand-packed. Mostly intact leaves are a feature of this time-consuming work. Feel and taste this extra effort in the teas and food. Whole leaves guarantee freshness and full aroma due to the preservation of naturally embedded essential oils. Break the herbs with your fingers just before use.

After you have sent your order by clicking on the "Buy now" button, the following happens:

• You will receive an order confirmation by e-mail to the e-mail address you provided.
• Your Click & Collect order will be sent to the SONNENTOR store you have selected.
• The SONNENTOR staff in the selected shop will prepare your order.
• You can pick up your order in the selected period and your chosen shop.
  At pick-up you can choose a product sample on site. We have a variety of options for you - let us surprise you.

Our friendly SONNENTOR shop staff will be happy to answer any questions you may have about our products.

You can find all information about your Click & Collect order:

• in the order confirmation that you received by email
• in your SONNENTOR online shop account in the menu item "My orders" (only if you are a registered user)

Please pick up your Click & Collect order at the time and date you have selected. If it does not work out, please call the selected store. You can find the contact details in the order confirmation. Please note, storage space in our shop is limited and we cannot guarantee that the products you have ordered will be in stock if you delay your pick up without notifying us. Thank you for your understanding.

Your bonus card is only valid for purchases in one of our SONNENTOR shops. We ask for your understanding that the card cannot be used for purchases in the web shop.

After completing your web shop order with your correct email address, you will receive an order confirmation by email within a few minutes. If you have not received an order confirmation from us, there are several possible causes for this.

Did you specify an incorrect or invalid email address?

Has your email been mistakenly identified as SPAM?
We regularly encounter problems with SPAM protection of web.de, freenet.de, hotmail.com, aol.de and aol.com. Please check your SPAM folder for our order confirmation.

The order was not successfully completed or transferred.
Please place your order again. Write an email to webshop@sonnentor.at to inform us that the order has been placed a second time to avoid a double delivery.

If you need any further help, please contact us at webshop@sonnentor.at.

If you have any questions about your order, please contact us at webshop@sonnentor.at.

If you have any questions about our online shop, please contact us at webmaster@sonnentor.at.

A cookie is a tiny text file that enables a website to recognize the user via their browser after a first visit. Cookies are stored in a text file on the user's computer when the browser is closed and are called up again the next time the website (web server) is accessed. Cookies are passive (i.e. they cannot "do" anything on their own) and can never contain viruses, Trojans or other harmful programs.

On the road? You don’t need to go without our sunny delights.

Our  web shop delivers to all EU countries.

Click here for our delivery and payment conditions.

Find distributors within the EU here.

Our  web shop also delivers to Switzerland. Click here for our delivery and payment conditions.

Find distributors within Switzerland here.

For online shop deliveries outside the EU, please have a look at our delivery and payment conditions or contact our team at webshop@sonnentor.at.

Basically, we deliver to customers worldwide via our online shop. If your country is not listed in the delivery and payment conditions, please note that there are always shipping costs in these countries (in this case there is no free shipping limit). Our order processing determines how high the costs for the delivery of your order to the desired country are according to the ordered products. You can read more detailed information about the process of your order here.

Please find an overview of the worldwide distribution partners here.

Here you can find information about the different payment options.

All SONNENTOR online shop customer data is encrypted and transmitted from the browser to the server using 256-bit SSL encryption.

We work together with an established payment service provider for credit card payments, instant transfer and PayPal. Only this payment service provider receives the payment data and checks it.

SONNENTOR integrates the billing via a window. This ensures that all of our partner's security measures are utilized and that your data has maximum protection.

You can find more information here: Secure shopping in the SONNENTOR online shop.

Alle relevanten Informationen zu dem Thema findest du unter delivery and payment.

Click & Collect is not always available - there can be various reasons for this.

Even if Click & Collect is not available as an option, you do not have to cancel your order, you can have it sent to you CO2 neutral.

Our "sunny treasures" are available in the online shop, in our SONNENTOR stores and in selected organic shops and health food stores.

Online shop
Free delivery in Austria and Germany for orders over a certain amount. Get some information in our delivery costs overview.

SONNENTOR shops
Immerse all your senses in our organic world, get personal advice and discover the full range of products.

Organic shops, health food stores and pharmacies
Our organic range is carried in many organic shops, health food stores and pharmacies.

Restaurants and hotels
Our organic products are on offer in many restaurants and hotels. Discover more here! B2B

Company and school canteens, nursing homes or other business customers, please find our contact details here.

If you have any questions about our packaging, please contact our quality management via email: qualitaet@sonnentor.at.

In our online shop you can put together your individual tea or spice packs. Simply try our configurator.

The packaging of our SONNENTOR products consists of more than 70% renewable raw materials, almost all of the rest is recyclable. You can learn more in our packaging guide.

The amount of the shipping costs can vary depending on the country - just like our shipping exemption limits.

You can find more details about shipping costs in our delivery and payment terms.